Dear Trader/Taxpayer,

The South African Revenue Services (SARS) is working towards a new Vision 2024 to build a smart modern SARS with unquestionable integrity, trusted and admired by all.  One of our strategic focus is to support Small, Medium and Micro Enterprises, Traders and Travellers segment to comply with their tax obligations.  To do this, we seek to first understand the challenges faced by SMME Traders  when dealing with Customs and Excise matters, the level of awareness and to determine how SMME Traders  are experiencing SARS service. By servicing and educating you according to your channel preference, we aim to make it easy for you to comply with your tax obligations. This is a first survey in a series of surveys we will be issuing to SMME Traders, which will focus on your tax education needs, and how to make it easy for you to comply with your tax obligations.

The survey questionnaire consists of 4 sections (demographic, business information, tax compliance and tax education related questions).  We request that this survey be completed by someone in your business with the knowledge of the business affairs, either the business owner or an individual that is responsible for management or running of the business and/or the tax matters, preferably not a tax practitioner. In the event that you are not the correct person to respond to this survey, kindly forward this letter to the right person. The survey will take approximately 10-15 minutes to complete.

The survey will remain strictly confidential and anonymous. The information will not be shared with external parties. Please complete and return it back to us by no later than 4 February 2022.

Please click the link below to continue with the survey.

We would like to thank you in advance for your time and consideration. Your Tax Matters.

Should you have any queries or feedback, please email Linda De La Rosa at or Zimkhitha Soke at